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hp.com/123  

* Paper Jam Error:   

When you try to print a page, sometimes the printer screen displays a “Paper Jam” error. Also, the power light on the printer’s control panel might blink fast. This indicates that the paper might be jammed inside the printer. In order to solve this error, hp.com/123 provides you the following solutions: 

  • Paper Jam can occur in multiple areas of the printer. So, you need to clear the jammed paper from the input tray, output tray, ink cartridge access area. 
  • Ensure that the carriage moves freely across the width of the printer. Open the ink cartridge access door and if there is any object or paper that might be restricting the carriage, remove it carefully. 
  • Clean the Paper feed rollers to remove dust, paper fiber and other debris that may cause paper jams and paper feed issues. For that, go to Settings > Tools > Clean Paper Feed. The printer makes noise for some time. If the issue continues, try the next step. 
  • Clean ink smears. Cleaning ink smears may help clear paper jams and improve print quality. For that, select settings > Tools > Clean Ink Smears. By doing so, the printer feeds one paper and makes noise for about one minute. You need to wait until the page is ejected from the printer. 
  • If the error persists, reset the printer.  

Printer not found during driver installation 

If your printer is not detected while you are installing the printer driver on your computer, you may see the below-given errors on your screen. 

  • Printer not Found 
  • No Devices Found
  • Your Printer could not be found on the wireless network
  • Unable to find the printer. 

To resolve this error, hp.com/123 suggests the following troubleshooting steps: 

1.) Uninstall and Reinstall the Printer Driver and Software.

For that, pursue the below-given instructions carefully: 

  • Select Control Panel > Programs > Programs and Features > Uninstall a Program
  • Select your hp printer drivers from the list and click Uninstall. It will show you a pop-up box, click the yes button.
  • Afterwards, go to hp.com and download the printer driver. Now, double-click the setup file, connect your printer with the computer and then follow the on-screen instructions to install your printer driver. 

If the error persists, try the next step. 

2.) Check your printer connection

In case your computer is unable to detect your printer over a wireless or wired network, restart your system, printer, and the router. For that, you need to follow the given step-by-step procedure: 

  • First of all, turn off your printer by pressing its power button. 
  • Afterwards, disconnect the power cord from the printer and then wait for a few seconds. 
  • Now, power off the computer or device you are trying to print from. 
  • After that, connect the power cord to the printer and turn on the printer.
  • Now, disconnect the power cord from the wireless router and then wait for 10 seconds. 
  • Reconnect the power cord to the router and turn it on. 
  • At last, turn on the computer. 

In case of a wired connection, hp.com/123 suggests to check the USB/Ethernet cable and connect it properly to the computer/router. Now, try to print. 

The printer is Offline Error 

If the printer status is offline, it means that your computer is unable to communicate with the printer. So, you are required to follow the below- given steps suggested by hp.com/123: 

  • Perform a power reset and check connections. 
  • Use HP Print and Scan Doctor.
  • Make sure that your printer is connected to the high-speed network. 
  • Review the “Use Printer Offline” setting. For that, pursue the given instructions: 
    • On your computer, open “Devices and Printers” by typing it in the search bar.
    • Right-click the Printer. Then click “see what’s printing”. 
    • Select Printer and clear any selections next to Pause Printing or Use Printer Offline. Now, try to print. 
  • Make sure that the Wi-Fi settings were not changed recently. 
  • Reset the default print driver.
  • Ensure that the correct port is selected. 
  • Reset the driver configuration in Windows. 
  • Remove and Reinstall the driver/software.
  • If the issue continues, try connecting the printer to another computer. 

 Firewall Blocking Driver Install or Printer Function

Sometimes firewall settings or configuration blocks communication between the computer and the printer. In that case, hp.com/123 suggests the following steps: 

* Temporarily Disable the Firewall: 

    • Download and run HP Print and Scan Doctor. 
    • Afterwards, click Networks and then click Troubleshooting Firewalls.
    • Now, if any firewall has enabled status, click on the firewall and then click Disable. Do this until all the firewalls are disabled. 
    • Once you have disabled all the firewalls, try to install your printer driver. 

* Configure the Firewall in Windows Defender 

If you are using the Windows Defender which is automatically installed on all computers, then to configure the firewall, follow the given troubleshooting steps suggested by hp.com/123. 

  • Unblock HP Programs. 
    • Open the Control Panel.
    • Click System and Security.
    • Then, click Windows Defender Firewall.
    • In the next window, click on Allow an app or feature through Windows Defender Firewall.
    • Make sure that all HP services are approved for the type of network you use. 
    • In order to allow the program, click change settings and tick the box that applies to your network. 
  • Make sure that the HP Ports have rules to communicate with a computer. 
  • Create Rules for missing HP Ports. 

Network Scanner Connection Error 

Follow the given troubleshooting steps suggested by hp.com/123  to resolve the network scanner connection error: 

  • Download and Run the “Print and Scan Doctor”. Open it and then click fix scanning to test your scanner.
  • Uninstall and Reinstall the printer software.
  • Review Windows Image Acquisition Settings to check the communication between the computers and scanners. Scanning will fail if the settings are not activated. For that, follow the given steps:
    • Type View Local Services in the Windows Search bar and open it.
    • In the “Services” window, locate Windows Image Acquisition
    • If the status is running and the start type is automatic, skip to the next step. 
    • If the status is disabled, right-click WIA and click properties. Click the General tab and select automatic from the “Startup Type” dropdown menu and then click start. 
  • If the issue continues, troubleshoot the printer network connection